Return and Refund Policy

At ANNOVI, we strive to ensure your satisfaction with every purchase. Our commitment is to deliver quality products promptly. Please review our Return and Refund Policy below:

1. Delivery Inspection:

• Upon receiving your order, we encourage you to inspect the items for any defects or damages. Please report any issues immediately to our customer support team.

2. Non-Returnable Items:

• We do not accept returns once an item has been delivered. Please carefully review your order before confirming the purchase.

3. Refund Eligibility:

• Refunds will be considered in rare cases where the received item is damaged or defective. To be eligible for a refund, you must notify us within one day of receiving the product.

4. Refund Process:

• If eligible for a refund, the refund amount will be credited to your ANNOVI Wallet. This credit can be used for future purchases on our platform.

5. How to Request a Refund:

• To initiate a refund request, contact our customer support team at support@annovi.com.my within a days of receiving the product. Provide clear details and supporting evidence, such as images of the damaged or defective item.

6. Refund Approval:

• Refund requests will be carefully reviewed, and approval is subject to the assessment of the reported issue. We reserve the right to deny a refund if the item damage is deemed to be a result of customer mishandling.

7. ANNOVI Credit:

• Approved refunds will be credited to your ANNOVI Wallet within [1-2] business days. You will receive an email notification once the credit is processed.

8. Exchange Policy:

• As an alternative to a refund, we may offer exchanges for damaged or defective items, subject to product availability.

9. Contact Us:

• For any inquiries or assistance regarding your order, please contact our customer support team at support@annovi.com.my. We are here to help!

Note: DMT EQUIPMENT SDN BHD reserves the right to update or modify this Return and Refund Policy at any time without prior notice. It is recommended to review this policy periodically for any changes.

Thank you for shopping with DMT EQUIPMENT SDN BHD "ANNOVI". Your satisfaction is our priority.